Activity Booking Terms & Conditions

1. General Issues 

1.1 These booking Terms and Conditions apply to the booking of  all  Dynamic Adventures South West CIC Activities (each the “Activity”), set out in the Dynamic Adventures quote or Activity Confirmation. 


1.2. These Booking Terms and Conditions contain important information concerning participation by you and, if you are booking on behalf of a group, members of your group.  You acknowledge and agree that you shall ensure that all members of your group are aware of, and accept, these Booking Terms and Conditions. 


1.3. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Dynamic Adventures.


1.4. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Dynamic Adventures (including any electronic documentation) shall be subject to correction without any liability on the part of Dynamic Adventures. 


1.5. Dynamic Adventures reserves the right to make changes to your Activity whether to conform to any applicable safety or other statutory requirements or otherwise. 


1.6. All matters arising out of these Booking Conditions are governed by English Law and subject to the jurisdiction of the courts of England & Wales. 


2. Booking Process – Reservation & Confirmation 


2.1. To book a Dynamic Adventures Activity, book on-line at www.dynamicadventuescic.co.uk email us at info@dynamicadventurescic.co.uk and request a quote, or contact us on 01803 862725.   We aim to provide quotes within 2 working days of receipt of a request. 


2.2. All quotes are subject to availability and availability will only be checked once Dynamic Adventures has received your verbal or written booking request. 


2.3. Quotes will only be valid for a fixed period of time and may be withdrawn at any time prior to Dynamic Adventures confirmation of the booking. Prices quoted shall remain valid for 14 days unless otherwise specified in writing. 


2.4. To secure a booking you must pay the deposit which, unless otherwise shown, is 50% of the cost.  The whole amount is payable if the Activity is within 28 days.


2.5. Failure to send the deposit will result in any provisional bookings being cancelled. 


2.6. Once Dynamic Adventures has received your deposit, Dynamic Adventures will send to you an Activity Confirmation. You should contact Dynamic Adventures within 7 days to advise of any errors in the confirmed reservation or the invoice (or within 24 hours if the Activity falls within 28 days).


2.7. The Activity Confirmation will show the details of your booking, paid amounts and (where applicable) the date on which the balance of the payment is due. Full payment must be received for every reservation at least 28 days prior to the Activity. Please note that Dynamic Adventures doesn’t always email or call with reminders for the balance payment. Therefore, it is important to ensure your payments reach Dynamic Adventures on time. 


2.8. Dynamic Adventures reserves the right to cancel bookings where the balance is outstanding less than 15 days prior to the Activity. 


3. Prices & Payment

3.1 Prices quoted are in pounds Sterling. For groups, the outstanding balance will be the total aggregate outstanding balance for all members. 


3.2 Payment can be by Direct Bank Transfer using the bank details below or by calling the office if you wish to pay by card.  Our bank details for direct bank transfers: 

Bank: Santander
Account Name: Dynamic Adventures South West CIC 
Account No: 51886872
Sort Code: 09-01-28


3.3. Any refunds due will be made in the same way as payment was made. 


Making Changes


4.1. If you reduce the number of participants in your group after paying the deposit, we will charge on the basis of the number originally booked.  If you add members to your group we will, if possible, accommodate them and will inform you of the cost increase before the Activity. 


4.2. All requests for cancellation or changes need to be made to Dynamic Adventures in writing(including emails). If by post please allow 72 hours for notification to be received. If by email please allow 48 hours for notification to be received. Deposits are non-refundable unless otherwise provided in these Booking Conditions. 


5. Cancelling your Activity 


5.1. If you wish to cancel the booking, you must tell us immediately.  Verbal cancellations will not be accepted. No refund will be made of any payment already made.  


5.2. It is unlikely that Dynamic Adventures will have to cancel your Activity but, as arrangements are planned many months in advance, Dynamic Adventures reserves the right, in certain circumstances (particularly extreme weather conditions), to cancel your Activity. 


5.3. If Dynamic Adventures has to cancel it will inform you as quickly as possible. Dynamic Adventures will offer you the choice of the following options: 

a) an alternative Activity; or

b) an alternative date; or
c) cancel your Activity and receive a full refund of all monies you have paid to Dynamic Adventures. 

5.4. Dynamic Adventures reserves the right to make changes to the Dynamic Adventures Activity whether to conform to any applicable safety or other statutory requirements or otherwise. 

6. Dynamic Adventures’ Liability to You


6.1. Dynamic Adventures warrants that the services comprised in the Activity will be performed with reasonable skill and care and in accordance with this contract.
 

6.2. Nothing in these terms limits Dynamic Adventures’ liability for death or personal injury arising from Dynamic Adventures’ negligence. 


6.3. Subject to clause 6.2, Dynamic Adventures’ liability hereunder for any delay in performing or any failure to perform any of Dynamic Adventures’ obligations shall be limited to the payment of a refund of payments made. Any refunds are subject to you having first taken all reasonable steps to notify Dynamic Adventures’ staff or the supplier at the Activity and given Dynamic Adventures the opportunity to rectify the problem. 


6.4. Subject to clause 6.2, Dynamic Adventures cannot accept responsibility for death, injury, illness  or loss of property arising from your Activity unless itis proved this is due to negligence or omission of Dynamic Adventures’ employees, agents, suppliers or subcontractors whilst carrying out the course of their duties on Dynamic Adventures’ behalf. 


6.5. Dynamic Adventures warrants that it has taken all reasonable and proper steps to ensure that the suppliers of the various services, which will be provided to you as part of your Activity, are safe and reputable businesses and that they comply with the local and national laws and regulations which apply to the service they provide. 


6.6. Personal injury: If you and any member of your party suffers illness, injury or death and it is proved this is due to negligence or omission of Dynamic Adventures’ employees, agents or suppliers, you must tell Dynamic Adventures about your illness or injury whilst you are at Dynamic Adventures’ site and write to Dynamic Adventures within three months with details.

7. Complaints about your Activity

Dynamic Adventures appreciates that, in spite of every effort that it puts into make sure that you have a trouble free enjoyable Activity; things from time to time go wrong. If you have a complaint you must inform Dynamic Adventures’ staff immediately. They will do their utmost to resolve the problem as soon as possible. In the unlikely event that a satisfactory solution is not found and you wish to bring the matter to Dynamic Adventures’ attention, please write to Dynamic Adventures detailing in full the nature of the complaint, and your booking and contact details within 28 days of the Activity. This will allow Dynamic Adventures to investigate your complaint efficiently and effectively.

8. Data Protection

8.1. Dynamic Adventures needs to collect from you, hold and use certain personal information relating to you and all the members of your group. This will be processed in accordance with our Privacy Policy.

8.2. If you are booking for a group then, in making this booking you are consenting on behalf of all members of your group to Dynamic Adventures processing their personal information in accordance with the Privacy Policy.

9. Risk Acknowledgement and Disclaimer 

These Booking Terms and Conditions incorporate Dynamic Adventures’ Consent Form, which you and each member of your Group will be required to sign before being allowed to undertake the Activities. A copy of the Risk Acknowledgement and Consent form can be accessed on Dynamic Adventures’ website.

10. Practical Matters

There are a number of physical and practical qualifications for everyone attending an Activity.  There are also codes of behaviour to be followed while on an Activity.  You are expected to read and agree these before attending the Activity.  They are set out in the Dynamic Adventures Essential Information Document